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Open mainzeus Legal access with clear rules

mainzeus puts Legal terms beside the account path, so you can see how access, personal data, cookies and payment records are handled before opening an account.

Account accessData choicesLocal-law wordingPayment records
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mainzeus Open mainzeus Legal access with clear rules
CONTACT THE RIGHT DESK

Choose a Legal contact path for your case

A clear contact path helps us handle Legal questions without mixing them with lobby requests.

Account access Ask about phone verification, account details or closure through the account support route.
Payment records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, provide the date…
Data requests Use the same contact path to ask for access, correction or deletion where applicable.
HOW WE HANDLE DATA

Explore mainzeus data and account safeguards

Legal handling is practical: we collect the details needed for account access, payment records and support, then apply account checks before changing sensitive information.

Data collection

We use account details, phone verification results and relevant payment references to operate access and resolve account questions. We do not need your wallet password or one-time code for a support request.

Cookie choices

Necessary cookies support account movement and settings. Where optional cookies are offered, you can make a choice through your browser or the available site control without changing your payment reference.

Account security

Keep your password and verification codes private. If your account detail needs changing, we may ask for matching checks before applying the request to protect access.

Record retention

Account and transaction records can remain stored for administration, legal duties or dispute handling. The applicable Legal terms explain why a record is retained and when removal can be requested.

Correction requests

If your name, phone detail or another account field is wrong, contact us through the account route. Tell us what is inaccurate and provide the replacement detail for checking.

Access decisions

Account access depends on local law and the details supplied during verification. Where local law permits, we still apply the stated account checks before enabling or restoring access.

Browse answers about Legal and your account

These Legal answers cover the questions we expect before an Indonesian account is opened or changed. They explain access, data, cookies and payment records in practical terms, with DANA, QRIS and phone verification included where they affect the account process.

Legal covers account opening, phone verification, personal data, cookies, payment records, account closure and contact requests. It also explains that access depends on local law and the terms shown for your account.

Yes. Read the Legal notice before completing the account path. It sets out the data and verification steps connected with access, including records linked to DANA, OVO, GoPay, QRIS or bank transfer.

Access depends on local law. Where local law permits, you still need to provide accurate account details and complete phone verification before access can be enabled or restored.

We may retain account details, verification results, support correspondence and payment references needed for administration, legal duties or dispute handling. The Legal contact path can receive a request about a specific record.

Use the account support route and identify the inaccurate field, such as a phone detail or name. We may ask for matching checks before applying a correction to protect your account.

You can request closure through the account contact path. We may retain selected records after closure where administration, legal duties or an unresolved payment matter requires them.

Send the transaction date and reference visible in your account, along with a short description of the issue. Never send a wallet password, one-time code or full security credential.

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